TWICE Tzuyu SWEATER
Product Details
DETAILS
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T-shirts & Tank Tops made with 10 oz combed cotton — soft, durable, and breathable.
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Hoodies & Sweatshirts crafted from 420 g heavyweight fabric — warm and structured for everyday wear.
SIZE & FIT
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Relaxed, true-to-size fit. Size up 1–2 sizes for an oversized look.
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Please consult our Size Chart for accurate measurements. Rayshe
CARE INSTRUCTIONS
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Machine wash cold (≤30 °C / 90 °F)
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Do not bleach
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Tumble dry on low heat
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Cool iron or steam as needed
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Do not dry clean
Contact Info
Customer Service: rayshecustomer@outlook.com
Custom Orders: DM us on Instagram @rayshe_shop
SIZE CHART
Shipping INFO
Shipping Policy
Last updated: October 2025
Thank you for shopping with Rayshe.
We aim to provide a smooth and transparent shipping experience for all our customers.
Please review the details below regarding processing time, delivery estimates, and shipping conditions.
1. Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and holidays) after receiving your payment confirmation.
During peak seasons, holidays, or high-demand launches, processing times may be slightly extended.
Once your order is shipped, you will receive a tracking number via email.
2. Estimated Delivery Time
Delivery time varies depending on the destination country and local postal service efficiency.
Below are the estimated average delivery times after dispatch:
| Region | Estimated Delivery Time |
|---|---|
| United States / Canada | 7–12 business days |
| United Kingdom / Europe | 8–15 business days |
| Australia / New Zealand | 7–14 business days |
| Other International Destinations | 10–20 business days |
⚠️ Note: Delivery times are estimates and may vary due to customs inspections, local courier delays, or other unforeseen circumstances.
3. Free Shipping Policy
We offer Free Shipping on all orders over $79.99 USD (after discounts, before taxes).
Orders below this threshold will have shipping fees calculated at checkout based on destination and weight.
4. Rush Delivery
For express or rush delivery requests, please contact us at rayshecustomer@outlook.com before placing your order.
We will confirm availability and the additional shipping cost.
Please note that Pre-Order or Pre-Sale items are not eligible for expedited or rush delivery.
5. International Shipments
We are happy to ship worldwide, including to Canada, Mexico, Australia, the UK, and other international regions.
Please note that all international orders are final sale and not eligible for return or exchange.
Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
6. Refused Deliveries
If a delivery is refused by the recipient, it may be subject to additional return shipping fees or restocking charges.
We strongly recommend contacting us before refusing delivery to avoid extra costs.
7. Standard Delivery & Delays
Shipping carriers may occasionally experience delays beyond the estimated delivery window.
Unfortunately, Rayshe has no control over courier delays once a package is shipped.
If your tracking shows “Arriving Late,” please contact the carrier directly for the most accurate delivery updates.
8. Tracking Information
Once your order is shipped, you will receive a tracking number by email.
If tracking shows “Delivered” but you haven’t received your package:
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Check with your local post office or delivery agent.
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Verify with neighbors, reception desks, or parcel lockers.
Rayshe is not responsible for lost packages marked as delivered by the carrier.
9. Contact Us
If you have any questions about your delivery or need assistance, please contact us:
📧 Email: rayshecustomer@outlook.com
📱 Instagram: @rayshe_shop
Charity Activities
Rayshe Cares – Making a Difference, Together
At Rayshe, fashion isn’t just about style—it’s about purpose. That's why we’re proud to introduce:
1. $1 for Good
For every garment you purchase, we’ll donate $1 to Cradles to Crayons, a reputable nonprofit celebrated with a 4-star rating from Charity Navigator. They’ve provided nearly 6 million packages of essentials to children in need since 2002, helping kids in low-income or homeless situations feel warm, safe, and confident.
2. Your Impact Doubled
When your cumulative contributions through purchases reach $1000, we’ll match that donation—another $1000 in your name. You’ll also receive an official donation certificate to show the impact of your generosity.
3. Always Attuned to Social Needs
We stay connected to real-time social challenges—from clothing insecurity to natural disasters—and allocate donations where they’re needed most. Your purchase delivers more than a shirt; it delivers hope to communities.
Together, we’re not just creating clothes—we’re creating compassion.
