Frequently Asked Questions

Rayshe | Last updated: August 12, 2026

1. Shipping & Delivery

Where does Rayshe ship?

Available destinations are shown at checkout. Delivery availability may depend on the product, destination, carrier restrictions and applicable law.

When will my order be dispatched?

Processing and dispatch times may vary by product. The estimate shown on the product page, at checkout or in your order confirmation applies. Formalwear, customized items, pre-order products or items requiring procurement may need additional time.

How do I track my order?

After dispatch, we will normally email you a tracking number or tracking link. If tracking does not appear or has not updated, contact us for assistance.

Why has my tracking not updated?

Tracking can take time to activate or may pause during the early stage of transit. If there has been no update for more than 7 business days, email rayshecustomer@outlook.com with your order number and tracking number.

My parcel says delivered, but I cannot find it. What should I do?

First confirm the delivery address, check with household members or neighbors, inspect safe-drop locations and contact the carrier. If it is still missing, contact Rayshe so we can help investigate. An investigation does not automatically guarantee a refund or replacement; the outcome depends on the facts and applicable law.

Will I have to pay import duties or taxes?

Taxes collected by Rayshe at checkout will be shown before payment. Any import duty, VAT, customs charge or handling fee not collected at checkout may be payable by the customer or recipient, subject to applicable law and the Shipping Policy.

2. Orders & Payment

Which payment methods do you accept?

Rayshe accepts major credit cards, debit cards and PayPal where shown at checkout. Available methods may vary by country, device or payment provider.

Can I change an item, size or shipping address after ordering?

Contact us within 24 hours after payment. We will try to help, but changes are not guaranteed once procurement, processing, packing or dispatch has begun. Address changes may require identity or payment verification.

Can I cancel my order?

You may request cancellation within 24 hours after purchase. After 24 hours, or once processing has begun, cancellation is not guaranteed. A dispatched order must be handled under the Returns & Refunds Policy.

Why was my payment or order placed under review?

We may request reasonable verification, pause fulfillment or cancel and refund an order when a transaction appears unauthorized, fraudulent or high risk. This helps protect customers and Rayshe.

How do discount codes and promotions work?

Enter a valid discount code before completing checkout. Unless the promotion expressly says otherwise, offers and discount codes cannot be combined. A discount cannot normally be added after payment. Promotion eligibility, exclusions and return recalculation rules apply.

3. Sizing & Product Information

How do I choose the right size?

Use the size chart on the individual product page, as sizing may differ by style. Compare the listed measurements with your body or a similar garment. If you are unsure, contact customer service before ordering for general sizing assistance.

Are product colors and measurements exact?

We aim to display products accurately, but screens, lighting, photography and production batches may create slight color differences. Manual measurement and reasonable production variation may also result in small size differences. Product-specific tolerances, where stated, apply.

Will my item look or fit exactly like the model photo?

Fit and length depend on body shape, height and the size selected. Model images are a styling and fit reference, while the product description, garment details and size chart should guide your purchase.

What if I selected the wrong size?

Contact us before returning anything. We will confirm whether the item qualifies and explain the available solution under the Returns & Refunds Policy. Approval, return conditions, shipping costs and any size-assurance option depend on the product and policy terms.

4. Returns, Exchanges & Refunds

Can I return an item because I do not like it or it does not fit?

You may apply within the time and conditions stated in the Returns & Refunds Policy. Contact us for approval and instructions before sending anything back. Unauthorized returns may be refused or may not be identifiable for processing.

What if my item is incorrect, damaged or defective?

Contact rayshecustomer@outlook.com within 7 days after delivery. Include your order number and clear photos or video showing the item, packaging, shipping label and issue. We will review the evidence and provide the appropriate remedy under the policy and applicable law.

Where should I send a return?

Do not send a return to the address on the parcel or shipping label unless Rayshe has confirmed it in writing. Approved return instructions and the correct return address will be provided by customer service.

How long does a refund take?

Once Rayshe approves and processes a refund, it is sent to the original payment method. Banks and payment providers usually need an additional 5–10 business days to post it. Rayshe cannot control the provider's posting time.

Are all items returnable?

No. Eligibility may be limited for customized goods, final-sale items, formalwear, swimwear, intimate items, worn or altered goods, and items missing required hygiene seals or tags. Review the product page and Returns & Refunds Policy before purchase.