Contact Information & Legal Notice

Rayshe | Effective and last updated: August 12, 2026

1. Customer Support Contacts

We usually reply within 1–2 business days. This is a response target, not a guaranteed resolution time. Complex payment disputes, carrier investigations, privacy requests and intellectual-property reports may require additional time.

2. Contact Form Categories

The website contact form should allow customers to select one of the following categories:

• Order
• Shipping and delivery
• Returns, exchanges and refunds
• Product or sizing
• Payment
• Privacy request
• Intellectual property or content complaint

For an order inquiry, provide the order number and checkout email. For privacy requests, use the subject “Privacy Request.” For intellectual-property reports, use “IP Complaint.”

3. Social Media Messages

Instagram, Facebook and TikTok direct messages may be used for general product or store questions. For security, recordkeeping and identity verification, questions involving an order, cancellation, refund, payment issue, privacy right or formal complaint will be redirected to rayshecustomer@outlook.com. A social-media comment or direct message is not treated as formal notice unless Rayshe confirms otherwise in writing.

4. Text and WhatsApp Messages

The number +44 7955 811527 accepts text and WhatsApp messages only. Voice calls are not monitored. Standard carrier, roaming or data charges may apply. Do not send full card information, passwords or sensitive identity documents. Rayshe may move a conversation to email when order verification, attachments or a written record is required.

5. Privacy and Account Verification

Privacy questions and requests to access, correct or delete personal information should be sent to rayshecustomer@outlook.com. We may reasonably verify the requester through the checkout email and necessary order information before acting. Privacy requests are handled in accordance with the Rayshe Privacy Policy and applicable law.

6. Intellectual Property and Content Complaints

Claims concerning copyright, trademarks, copied images or other rights should be emailed to rayshecustomer@outlook.com. Please provide: (a) your name and contact details; (b) identification of the protected work or right; (c) the exact Rayshe URL or product concerned; (d) an explanation of the alleged infringement; (e) evidence of ownership or authority to act; and (f) a good-faith statement that the information supplied is accurate. Rayshe may request reasonable additional information and may remove or restrict content while reviewing a credible report.

Submitting a knowingly false, misleading or abusive complaint may create legal responsibility. This process does not replace any mandatory notice procedure available under applicable law.

7. Business Identification and Legal Disclosure

The store currently presents itself under the brand name Rayshe. Customer and legal correspondence may be sent to rayshecustomer@outlook.com. Rayshe’s registered legal entity name and registered or business address are not yet displayed on this page and will be added when the applicable business information is finalized.

Important disclosure: “Rayshe” is a brand identifier and may not by itself satisfy every country’s mandatory trader-identification, company, tax or address disclosure rules. This interim wording does not replace information that applicable law requires the merchant to publish.

8. Policies and Consumer Rights

Purchases and website use are also governed, as applicable, by the Rayshe Terms of Service, Shipping Policy, Returns & Refunds Policy and Privacy Policy. If this page conflicts with a mandatory consumer right, the mandatory right prevails. Contact details and response channels may be updated prospectively by revising the date above.