RAYSHE

Shipping Policy

Customer service: rayshecustomer@outlook.com

Part I — Website-Ready English Policy

Last updated: August 11, 2026

Thank you for shopping with Rayshe. This Shipping Policy explains order processing, shipping costs, estimated delivery times, tracking, customs charges, split shipments, address changes, and how we handle delayed, returned, or lost packages.

By placing an order, you acknowledge that delivery dates are estimates and that international shipping may be affected by customs, carrier operations, weather, public holidays, or other events outside Rayshe’s reasonable control.

1. Order Processing

All Rayshe products are sourced after your order is placed. Processing time begins after payment is successfully authorized and does not include transit time.

Everyday Fashion: 3–5 business days. Evening, Occasion & Formal Dresses: 5–10 business days.

Business days exclude Saturdays, Sundays, and public holidays. During launches, promotions, or peak seasons, processing may take longer. If a material delay affects your order, we will contact you using the email address provided at checkout.

2. Shipping Destinations and Estimated Transit Times

Rayshe offers shipping to many countries and regions worldwide. Certain remote, restricted, sanctioned, or carrier-excluded locations may not be serviceable. Availability is determined at checkout or after address review.

Major markets include the United States, Canada, the United Kingdom, major European Union destinations, Australia, and New Zealand. Estimated transit time is 7–15 business days.

For other serviceable destinations, estimated transit time is 10–25 business days. Transit time starts when the parcel is handed to the carrier and does not include order processing.

3. Estimated Total Delivery Window

Everyday Fashion to major markets: approximately 10–20 business days. Everyday Fashion to other regions: approximately 13–30 business days.

Evening, Occasion & Formal Dresses to major markets: approximately 12–25 business days. These dresses to other regions: approximately 15–35 business days.

These windows are estimates, not guaranteed delivery dates. If you need an item for a specific event, please order early and allow additional time for customs and carrier delays.

4. Shipping Rates and Free Shipping

Standard shipping is free for serviceable orders with a merchandise subtotal of US$79.99 or more after discounts and before taxes, unless otherwise stated. Orders below the threshold are charged by destination:

Free shipping covers standard service only and does not include remote-area surcharges, customs duties, import taxes, expedited shipping, or optional delivery services.

5. Remote-Area Surcharges

Some postal codes may be classified as remote by the carrier. If a required surcharge was not calculated at checkout, Rayshe may contact you after the order is placed to request the additional amount before shipping.

If you do not wish to pay the remote-area surcharge, you may cancel the affected unshipped order for a full refund.

6. Split Shipments

Items in the same order may become available at different times. To avoid unnecessary delay, Rayshe may ship items separately as they are ready. You will not be charged additional standard shipping fees because we split the order.

Each parcel may have a separate tracking number and may arrive on a different date.

7. Tracking Information

When a parcel ships, available tracking information will be sent to the email address used at checkout. We do not guarantee a fixed time for the first tracking scan. International parcels can temporarily show no movement while awaiting a carrier scan, export processing, customs clearance, or transfer to a local delivery partner.

If tracking has not updated for 10 consecutive business days, contact rayshecustomer@outlook.com with your order number so we can request a carrier investigation. An investigation does not automatically qualify the order for a refund.

8. Address Changes

Please check your name, street address, apartment or unit number, postal code, phone number, and email before submitting your order.

You may request an address correction within 24 hours of placing the order. We will try to help, but a change is not guaranteed once sourcing, packing, label creation, or fulfillment has begun. After shipment, we generally cannot change or intercept the parcel.

9. Customs, Duties, and Import Taxes

International orders may be subject to customs duties, import taxes, brokerage charges, or local handling fees imposed by the destination country or carrier. Unless expressly stated at checkout, these charges are not included in the product price or shipping fee and are the customer’s responsibility.

Rayshe cannot determine these charges in advance. Refusing a parcel or failing to pay required import charges may cause the parcel to be returned and will be handled under Section 12.

10. Delayed Shipments

Delays caused by customs, weather, transportation disruption, public holidays, inaccurate address information, security inspections, or carrier backlogs are outside Rayshe’s direct control.

If a parcel is still in transit and has exceeded the maximum estimated transit time by 15 additional business days, contact us to request an investigation and a case-specific resolution. Reaching this threshold does not create an automatic right to a refund while the parcel remains traceable and in transit.

11. Tracking Shows Delivered, but the Parcel Is Missing

Before contacting Rayshe, please check your mailbox, parcel locker, porch, building reception, household members, neighbors, and any safe location used by the carrier. You should also contact the local carrier for delivery details or proof of delivery.

After completing these checks, email us with your order number and the carrier case number, if available. Rayshe will assist with the investigation. A delivered scan is not automatically treated as a confirmed loss, and any remedy will depend on the available evidence and carrier findings.

12. Packages Returned for Customer-Related Reasons

This section applies when a parcel is returned because of an incorrect or incomplete address, refusal, failure to collect, unsuccessful delivery caused by customer unavailability, or failure to pay customs duties or import charges.

After the parcel is returned and inspected, you may choose: (a) reshipment after paying the new shipping charge and any applicable return, customs, or handling costs; or (b) a refund of the eligible merchandise amount, less the original shipping cost and any non-recoverable return, customs, carrier, or handling fees.

Original shipping charges may be deducted even when the order qualified for free shipping, because Rayshe incurred the cost of sending the parcel. Any refund remains subject to the separate Returns & Refunds Policy.

13. Packages Confirmed Lost

A parcel is considered lost only after the carrier or shipping partner confirms the loss, or after Rayshe determines from the investigation that delivery is no longer reasonably expected.

Rayshe will normally provide one free replacement. If the item is unavailable or replacement is not reasonably possible, we will refund the affected item and any applicable shipping charge paid for it. We may request reasonable documentation before completing the claim.

14. Order-Specific Evidence and Fraud Prevention

To investigate a shipping issue, we may request the order number, delivery address confirmation, photographs of the shipping label or parcel, carrier correspondence, identification of the local delivery location, or other reasonable evidence related to the claim.

Rayshe reserves the right to decline claims involving materially inconsistent information, altered evidence, repeated abuse, or suspected fraud, subject to applicable law.

15. Contact Us

For shipping assistance, email rayshecustomer@outlook.com. Include your order number and a clear description of the issue. Please do not submit repeated requests for the same issue, as this may slow our response.

Part II — Short-Form

A. Product Page Shipping Note

Ships worldwide. Everyday styles are processed in 3–5 business days; evening and occasion dresses in 5–10 business days. Estimated transit is 7–15 business days for major markets and 10–25 business days for other serviceable destinations. Free standard shipping over US$79.99.

B. Cart / Checkout Shipping Notice

Free standard shipping on orders over US$79.99. Shipping below the threshold is based on destination. Remote-area surcharges, customs duties, and import taxes are not included unless shown at checkout. Items may ship separately at no extra standard shipping cost.

C. Footer Shipping Promise

Worldwide Shipping · Free Standard Shipping Over US$79.99 · Order Tracking Available

D. Event-Dress Product Reminder

Shopping for a special date? Please allow 5–10 business days for processing plus estimated transit time. Delivery dates are not guaranteed, so we recommend ordering early.

E. Customer-Service Macro for Tracking Delays

Thanks for reaching out. International tracking can pause during export, customs clearance, or carrier handoff. If your tracking has not updated for 10 consecutive business days, please reply with your order number and we will request an investigation with the shipping partner.