Order Tracking
Order Tracking
Follow your parcel from dispatch to delivery
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TRACK YOUR ORDER Use the tracking link in your dispatch email, or enter the order number and checkout email on the Rayshe Order Tracking page. For manual help, email rayshecustomer@outlook.com. Processing time before dispatch is not included in carrier transit time. |
Three ways to track
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Dispatch Email Open the tracking link sent for each dispatched parcel. |
Tracking Page Enter the order number and the email used at checkout. |
Customer Support Email the order number when the online result is unclear or unavailable. |
The tracking page should display only information necessary to follow the shipment. Do not share an order number and checkout email publicly or through social-media comments.
When tracking begins
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01 Dispatch notice A tracking number is issued when a parcel is prepared for carrier handoff. |
02 2–5 business days The first carrier scan may take time to appear after the electronic shipping information is created. |
03 In transit Scans may pause between facilities, customs processing or carrier handoffs without indicating loss. |
“Label Created” or “Shipment Information Received” means the carrier has received electronic shipment details. It does not necessarily mean the parcel has completed its first physical scan. Allow 2–5 business days for activation.
No tracking update
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7 DAYS Contact Rayshe If there is no update for more than 7 business days, email us so we can check the available records. |
10 DAYS Formal investigation If tracking remains unchanged for 10 consecutive business days, Rayshe may open a carrier investigation. |
RESULT Remedy Once loss is confirmed, Rayshe will prioritize a free replacement; if replacement is unavailable, a refund will be issued under the policy. |
A lack of scans alone does not automatically confirm loss. Carrier, customs and destination conditions can affect update frequency. Any non-waivable consumer rights remain unaffected.
Split shipments and local delivery
An order may be divided into more than one parcel. Each parcel receives its own tracking number and may arrive on a different date. International parcels may also be transferred to a local delivery company; the tracking page, carrier name or last-mile number may update after handoff.
Tracking issues
What to do when delivery does not go as expected
The parcel says delivered, but I have not received it.
First confirm the shipping address and review the carrier's delivery photo or delivery record. If the parcel still cannot be located, contact the local carrier and Rayshe promptly. Rayshe may assist with an investigation; a delivered scan does not by itself determine the final outcome.
Tracking shows delivery attempted, incomplete address or collection required.
Contact the local carrier as soon as possible to arrange redelivery or collection, then notify Rayshe. Carrier holding periods can be short. Rayshe cannot guarantee redelivery after the parcel is returned or disposed of by the carrier.
I entered the wrong shipping address.
Email Rayshe immediately. Changes are not guaranteed after processing or dispatch. If the parcel cannot be delivered or is returned because the customer supplied an incorrect or incomplete address, Rayshe will assist where possible, but the customer may need to pay the related reshipment costs.
The international tracking number changed.
A new number may be issued when an international carrier transfers the parcel to a local last-mile carrier. Follow the updated link or number shown in the tracking history or dispatch notification.
Only part of my order arrived.
Check every tracking number in the dispatch emails. Split parcels can travel separately and arrive on different dates. Contact Rayshe if a parcel is missing after its own tracking and estimated delivery window have been reviewed.
Requesting a carrier investigation
Email rayshecustomer@outlook.com with all of the following:
- Order number.
- Tracking number.
- Complete shipping address used for the order.
- A clear description of the tracking or delivery problem.
Rayshe will review the order and available carrier records before deciding the remedy. During an open investigation, refund or replacement may remain pending. If the carrier confirms loss, Rayshe will prioritize a free replacement; if the item cannot be replaced, Rayshe will issue the applicable refund.
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CUSTOMER SUPPORT For tracking help, email rayshecustomer@outlook.com. We usually reply within 1–2 business days. Include the required information in one message to reduce delays. Do not send full payment-card details or unnecessary identity documents. |
Delivery estimates are not guaranteed delivery dates. Customs, weather, peak periods, remote destinations, carrier disruption and events beyond reasonable control may affect transit. See the Shipping Policy and Returns & Refunds Policy for complete terms.