Terms of Service

Rayshe | Effective and last updated: August 11, 2026

These Terms of Service ("Terms") apply to the Rayshe online store, related pages, features, content and services (collectively, the "Services"). In these Terms, "Rayshe," "we," "us" and "our" refer to Rayshe. "You" refers to the visitor, customer or account holder using the Services.

Our Shipping Policy, Returns & Refunds Policy and Privacy Policy form part of these Terms where relevant. If a product page or a written promotion contains specific conditions, those specific conditions apply to that product or promotion to the extent they do not conflict with mandatory law.

1. Eligibility and Acceptable Use

You must have legal capacity to enter into a purchase or use the Services with the permission of a parent or legal guardian where required. You must use the Services only for lawful purposes.

You must not misuse the website, attempt unauthorized access, introduce malicious code, interfere with security or operation, scrape or copy content by automated means without permission, impersonate another person, submit false information, commit fraud, infringe rights, or use the Services in a way that harms Rayshe or others.

2. Accounts and Customer Information

You are responsible for providing current, complete and accurate account, billing, shipping and contact information. You are responsible for keeping login credentials confidential and for activity conducted through your account to the extent permitted by law.

Notify Rayshe promptly at rayshecustomer@outlook.com if you suspect unauthorized account use. We may request reasonable verification before changing account or order information.

3. Products and Availability

We aim to describe and display products accurately. Colors and appearance may vary because of screens, lighting, photography and reasonable production variation. Measurements may have reasonable tolerances as stated on the product page or size guide.

All products are subject to availability. We may limit quantities, discontinue products or restrict sales by person, household, region or jurisdiction when reasonably necessary, subject to applicable law.

4. Prices, Taxes and Information Errors

Prices are shown in the currency displayed at checkout. Taxes, duties, delivery charges and other charges are disclosed or calculated as applicable before purchase, except import charges collected separately by authorities or carriers where the Shipping Policy states that the customer is responsible.

If we identify an obvious pricing, inventory, product-description or system error before dispatch, we will contact you with the correction. You may accept the correction or cancel the affected order for a refund. We will not charge a higher corrected price without your agreement.

5. Orders and Contract Formation

Your order is accepted when payment is successfully completed. You will normally receive an order confirmation. Please review it promptly and contact us if information is incorrect.

Even after acceptance, we may terminate and refund an order if we cannot lawfully or reasonably perform it because of unavailability, payment or fraud risk, an obvious information error, an invalid or undeliverable address, shipping restrictions or another genuine inability to fulfill. This does not limit rights you may have under mandatory law.

6. Payment and Fraud Review

Payments may be processed through Shopify Payments, PayPal or another authorized credit-card provider. Your use of a payment service may also be governed by that provider's terms.

If a transaction appears fraudulent, unauthorized or high risk, Rayshe may request reasonable verification, pause fulfillment, reject the payment or cancel and refund the order. Do not send full card numbers or unnecessary identity documents by email.

7. Order Restrictions and Promotion Abuse

We may reasonably refuse, limit or cancel orders that appear to involve unauthorized resale, malicious ordering, repeated abuse of promotions, payment risk, automated purchasing, circumvention of quantity limits or other material misuse.

Where an order is canceled by Rayshe under this section, we will refund amounts paid for unfulfilled goods unless funds must be handled differently because of a lawful payment dispute, fraud investigation or legal requirement.

8. Cancellations, Shipping, Returns and Refunds

Orders may be canceled within 24 hours after purchase. After 24 hours, cancellation is not guaranteed. If an order has entered procurement or formalwear preparation and cancellation remains possible, actual non-recoverable costs may be deducted only as disclosed before cancellation is completed.

Shipping estimates, delivery responsibilities, customs matters, lost or delayed parcels and address obligations are governed by the Shipping Policy. Returns, exchanges, size assurance, swimwear and intimate-item hygiene conditions, formalwear rules, customized goods, final-sale items and promotion recalculation are governed by the Returns & Refunds Policy.

Nothing in these policies limits any non-waivable right or remedy available under applicable consumer law.

9. Customer Reviews, Photos and Other Submissions

You must own or have permission to submit reviews, photographs, comments and other content. Submissions must not be unlawful, misleading, defamatory, abusive, infringing, fraudulent, malicious or contain another person's private information without authorization.

By voluntarily submitting content to Rayshe, you grant Rayshe a non-exclusive, worldwide, royalty-free license to host, reproduce, adapt for format or length, publish, display and use that content in connection with the website, customer service and Rayshe marketing. You retain ownership. The license ends if content is deleted where legally and technically feasible, except for prior lawful uses, records and backups.

We may moderate or remove content that violates these Terms, but we are not required to publish every submission. Contact us if you believe content infringes your rights.

10. Rayshe Intellectual Property

Rayshe's trademarks, logos, photographs, graphics, text, page layouts and other website materials are owned by or licensed to Rayshe and are protected by applicable intellectual-property laws.

Without prior written permission, you may not copy, modify, reproduce, sell, license, distribute, create commercial derivatives from, or otherwise commercially exploit Rayshe materials. Ordinary personal browsing and sharing of unmodified public links are permitted.

11. Third-Party Services and Links

The Services use or link to independently operated providers, including Shopify, payment providers and delivery services. Their own terms and privacy notices govern their services. Rayshe does not control their independent systems, content or decisions.

This section does not exclude responsibility that applicable law places on Rayshe for its own selection, instructions, representations or performance.

12. Availability and Changes to the Services

We may temporarily suspend or restrict parts of the Services for maintenance, security, technical faults, updates or circumstances beyond reasonable control. We will use reasonable efforts to restore service.

We may improve, modify or discontinue website features. Changes will not remove rights already attached to a paid order unless permitted by law or agreed with you.

13. Suspension and Termination

Rayshe may reasonably suspend or terminate an account or access where a customer seriously violates these Terms, threatens security or repeatedly abuses the Services. Where practicable, we will provide notice appropriate to the circumstances.

Suspension or termination does not automatically cancel lawful, accepted orders. We will fulfill, refund or otherwise resolve outstanding orders according to these Terms and applicable law unless fulfillment itself would be unlawful, unsafe or connected to the violation.

14. Customer Responsibility for Violations

You are legally responsible for your unlawful, infringing or materially breaching conduct. To the extent permitted by law, you must compensate Rayshe for reasonable direct losses, liabilities and costs directly caused by that conduct.

This obligation does not cover losses caused by Rayshe, remote or unforeseeable losses, or amounts that cannot lawfully be imposed on a consumer.

15. Disclaimers and Liability

We provide the Services with reasonable care and skill. Product and website statements do not create guarantees beyond those expressly stated or required by law.

To the fullest extent permitted by law, Rayshe is responsible only for direct loss that was reasonably foreseeable and caused by Rayshe's breach of these Terms or failure to use required care. Rayshe is not responsible for indirect, incidental or unforeseeable loss, or business loss suffered by a consumer using products for non-business purposes.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including mandatory consumer remedies and, where applicable, liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or willful misconduct.

16. Force Majeure

Rayshe is not responsible for delay or failure caused by events beyond reasonable control, including natural disasters, war, epidemic or pandemic disruption, government measures, customs action, carrier disruption, labor interruption, widespread network failure or supply-chain interruption.

Affected obligations may be suspended while the event continues. We will provide reasonable notice where practicable and take reasonable steps to reduce the impact. If performance remains impossible or unreasonably delayed, Rayshe or the customer may cancel the affected unfulfilled portion and receive an appropriate refund.

17. Consumer Rights and Disputes

These Terms do not select a single governing law or exclusive court while Rayshe's registered legal entity and address are not publicly stated in this document. Mandatory consumer protections and access to courts or dispute-resolution bodies available in your place of residence remain unaffected.

Please contact rayshecustomer@outlook.com first so we can attempt to resolve a concern. Nothing requires you to waive a non-waivable legal remedy, accept binding arbitration, or bring a claim only in a distant forum.

18. Changes to These Terms

We may update these Terms for operational, legal, security or service changes. We will revise the effective or last-updated date. For material changes, we will provide a reasonable website notice or email notice where appropriate or legally required.

Changes apply prospectively from the stated effective date. The version in effect when an order was accepted generally governs that order unless a change is required by law or is more favorable to the customer.

19. General Provisions

If any provision is found invalid or unenforceable, it will be limited or removed only to the minimum extent necessary, and the remaining provisions continue in effect. A delay in enforcing a right is not a waiver. You may not transfer your rights or obligations under these Terms without consent where consent is legally permitted to be required.

Headings are for convenience. Words such as 'including' are illustrative and not limiting. Electronic communications and records may be used to administer the Services, subject to applicable law.

20. Contact

Questions about these Terms or an order may be sent to rayshecustomer@outlook.com. Include your order number when the inquiry concerns a purchase, but do not email full payment-card information.