Returns & Refunds Policy

RAYSHE

Returns & Refunds Policy

Customer service: rayshecustomer@outlook.com

A. Product Page Return Note

Eligible items may be returned within 14 days after delivery. Evening and formal dresses, customized items, and Size Assurance requests must be submitted within 7 days. Conditions and category exclusions apply. Contact us before returning any item.

B. Swimwear Hygiene Notice

For hygiene reasons, try swimwear on over your own underwear. Keep the hygiene liner, tags, and packaging fully intact. Swimwear with a removed, moved, damaged, or reapplied hygiene liner cannot be returned for a customer-related reason.

C. Evening / Formal Dress Notice

Return request window: 7 days after delivery. The visible anti-wear security tag must remain attached, intact, and unaltered. Dresses showing event wear, alteration, stains, odor, perfume, makeup, or tag tampering are not eligible for a customer-related return.

D. Size Assurance Notice

Need another size? Contact us within 7 days. You may keep the original and purchase the same style in another available size at a specially quoted replacement charge plus shipping, or return the eligible item at your cost for an exchange after inspection.

E. Return Authorization Email Macro

Thanks for contacting Rayshe. Before sending your item, please reply with your order number, the item you wish to return, the reason, and clear photos showing its current condition and tags. Once approved, we will provide the designated return address. Please do not use the address printed on the parcel label.

F. Quality-Issue Evidence Request

We’re sorry there is a problem with your order. Please send your order number, one photo of the complete item, close photos of the issue, and photos of the outer packaging. After review, we will normally arrange a free replacement; if replacement is unavailable, we will refund the affected item.

G. Internal Publishing Checklist

• Place the full English policy in the footer under “Returns & Refunds Policy.”
• Display the 7-day security-tag rule on every evening, occasion, and formal dress product page before purchase.
• Display the swimwear hygiene-liner notice near the size selector and Add to Cart button.
• Mark Final Sale items clearly on the product page, cart, and order confirmation.
• Configure bundle and quantity-promotion refunds to recalculate discounts based on retained items.
• Never instruct a customer to return an item to the address printed on the shipping label.